• An average unsatisfied customer informs 9 people about his negative experience? 
• An average satisfied costumer acts in your company’s favour and informs 5 to 8 people about his positive experience? 
• It’s 5 to 7 times cheaper to satisfy an existing costumer than to gain a new one?

SATISCOP© - Measuring expectation and costumer satisfaction.

In SPEM Communication Group we developed SATISCOP – a research tool, used for:

• determining customer’s expectations, 
• measuring their satisfaction with different factors, 
• assessing the image on an organisation, trade mark or product and
• measuring customer’s or consumer’s loyalty.

The results of the SATISCOP offer our clients extremely accurate instructions on how to improve customer satisfaction in a most cost-effective way. 

 Brochure_Satiscop.pdf (162 kB)